CoolGenie.in understands that a gift and more so when it is personalized has a lot of value when shipped on time. As a matter of Policy CoolGenie.in processes orders amongst the fastest in the industry and uses only the best courier companies available. The customer will get a tracking link from the courier company, in any case, if the customer hasn’t received a tracking link then they can ask us by contacting on WhatsApp at 8766438392 along with the Order number

The Tracking id of the shipments sent is shared with the customers so that they may track and follow up with the courier companies directly. In case of delay by the courier company every assistance is afforded to the customer however the legal responsibility of CoolGenie.in would deem to have been fulfilled after sending the shipment.